Last Updated: September 2026
1. Overview
This policy covers all payments on WED AI — Credit purchases, AI Creator Studio and AI post-production jobs, Album and Video Department orders, Editor Marketplace payments, guest photo/video purchases (Guest Photo Sell, Snap Sell / Reel Sell), Wed Cinema storage, and WED AI Device orders.
2. Credits & Digital Purchases
Credits are prepaid virtual currency used across AI Creator Studio, AI Culling, AI Retouch, Colour Grade & LUTs, AI Auto Album, Wed Cinema storage and other premium features. Current recharge plans (as configured in the Master Pricing Panel):
| Plan | Credits | Price |
|---|---|---|
| Starter Pack | 300 | ₹299 |
| Standard Pack | 620 | ₹599 |
| Pro Pack | 1,050 | ₹999 |
| Premium Pack | 2,150 | ₹1,999 |
| Elite Pack | 5,600 | ₹4,999 |
| Ultra Pack | 11,000 | ₹8,999 |
| Max Pack | 12,500 | ₹9,999 |
If a paid AI job (photo generation, video generation, culling, retouch, colour grading or album automation) fails to complete, the Credits charged for that specific job are refunded automatically to your wallet — no request is needed.
A recharge itself is final. Credits you have already spent are not refundable — the work was done, the storage was used, the render was produced. That part of the money is gone the moment you use it, and we cannot take it back from the servers that did the job.
Credits you have NOT used can come back. Ask us within 7 days of the recharge and we will refund the unused balance to the original payment method. If you spent part of the recharge, we refund only the part you did not spend. Write to support with your studio name and the payment reference; once approved, the money reaches your bank in 5–7 working days, which is the time the payment provider and your bank take, not us. This is the answer if you meant to add ₹500 and paid ₹5,000 by mistake.
Photos and reels bought from a gallery. A guest or tourist buying a photo or a reel is buying it from the photographer, not from WED AI. The payment for a photo is the photographer's earning, and the photographer is the person responsible for that photo and for anything that goes wrong with it. WED AI provides the platform.
You may cancel and be refunded in full at any point before the face scan starts. Once the face scan has begun, the photo has been unlocked and matched to you, and there is no refund — whether or not you go on to press download. Pressing download or not is your choice; the photo was already found and released to you. This is the same in a wedding gallery, at a tourist spot, and for reels.
If you are unhappy with a photo you bought — how it was shot, how it looks, or anything about the photography itself — please contact the photographer or studio directly. Their name and contact details are shown on the gallery you bought from. They took the photo, they were paid for it, and they are the ones who can help. WED AI does not judge the quality of a photographer's work.
We refund regardless of any time limit if you were charged twice for the same thing, if a payment was taken but the purchase never completed, if the file is corrupt or will not open, if you received the wrong file, or if a download never worked. Those are our failures, not the photographer's. Nothing on this page limits your rights where the law of your own country gives you more.
3. Album & Video Department Orders and Editor Marketplace
Orders placed with the in-house Album or Video Department, or with a freelance editor or editing organization on the Editor Marketplace, are held in escrow: the advance paid at order time is refunded in full if you cancel before the editor accepts the job. Once work has started, refunds are handled case by case through the corrections and dispute process in the production room — the balance payment is only released to the editor after delivery and any agreed hold period. WED AI's decision on a marketplace dispute is final.
4. Failed or Duplicate Transactions
If an amount is debited but Credits are not added, or a duplicate charge occurs on any payment (recharge, guest purchase, or marketplace order), the full amount will be refunded to the original payment method within 7–10 business days after verification.
5. WED AI Device & Subscriptions
WED AI Device orders (where offered, currently launching for partner studios) can be cancelled before dispatch for a full refund. After dispatch, refunds apply only to defective devices reported within 48 hours of delivery. Studio subscriptions, where applicable, can be cancelled anytime — this stops future billing but does not refund the current paid cycle.
6. Purchases and the Android App
Credits and subscriptions are purchased from the WED AI website or studio dashboard through our payment gateway, and are billed by Wed AI Private Limited. The Android app is a free way to reach an account you already hold; it is not where purchases are made. Refunds are therefore handled by us under this policy, using the contact details below.
7. Refund Request & Contact
To request a refund, contact us with your transaction ID and registered mobile number using the phone, email, or WhatsApp details in the footer below. Response within 2–3 business days.