Last Updated: September 2026
1. Everything is delivered electronically
WED AI sells digital products and online services only. Nothing is posted, couriered or shipped physically, so no delivery address, courier partner, tracking number or shipping charge applies to anything you buy here.
What you receive, and how:
- Credits are added to your wallet as soon as the payment is confirmed, normally within a few seconds.
- Photos and reels bought from a Guest Gallery, Snap Sell or Reel Sell are unlocked for download immediately after payment.
- AI jobs (retouch, culling, colour grading, album and video automation) start as soon as the Credits are charged. How long they take depends on the size of the job; progress is shown inside the dashboard.
- Hardware: if you ever order a WED AI Bridge device, that is a physical product and separate delivery terms are given to you in writing at the time of the order. It is not covered by this page.
2. If something does not arrive
Payment is confirmed by the payment provider before anything is unlocked. If money has left your account but your Credits have not appeared, or a photo or reel you paid for cannot be downloaded, it has not been delivered and we will put it right — either by delivering it or by refunding you in full. There is no time limit on this.
Occasionally a bank or UPI app confirms a payment more slowly than usual. If a purchase has not appeared within 30 minutes, contact us with the payment reference and we will trace it.
3. Cancellations and refunds
Because delivery is instant, cancellation and refund rules are set out separately on the Refund & Cancellation Policy page. In short: unused Credits can be refunded within 7 days, a photo or reel can be cancelled before it is downloaded, and duplicate charges, failed payments, corrupt files and wrong files are always refunded whatever the date.
4. Contact
For any question about delivery of an order, write to support@wedai.in with your payment reference. We acknowledge every message within 48 hours and aim to resolve delivery problems the same working day.